Older Adult Services

Long Term Care Ombudsman Program

CONTACT INFORMATION
Wanda Hale
whale@catholiccharitiesscc.org
Office: (408) 325-5269
Crisis Line: 1 (800) 231-4024 outside of business hours

LOCATION
2625 Zanker Road
San Jose, CA 95134

HOURS
Monday-Friday 9 a.m. – 5 p.m.

LANGUAGES SPOKEN
English, Spanish, Japanese, Mandarin, Cantonese, Tagalog, Punjabi, Hindi, Farsi

ABOUT

Ombudsmen are advocates for people living in nursing and residential care homes. We speak up for frail, elderly, chronically ill, isolated, or otherwise at-risk long term care residents.  The program promotes the rigts and well-being of residents in long term care facilites in Santa clara county and povides residents with a means by which their complaints can be heard and resolved.

SERVICES

• Complaint investigation and advocacy
• Receipt of and response to elder and dependent adult abuse reports for residents of nursing homes and other elderly adult residential facilities.
• Witnessing of Advance Health Care Directives for residents of nursing homes. Information for public regarding long term care facilities

ELIGIBILITY

Available to residents of long-term care facilities with primary focus on persons ages 60 and older.

VOLUNTEER OPPORTUNITIES

Individuals (over 18 years of age) are eligible to become certified Long Term Care Ombudsman after mandated 36-hour training. Please contact volunteer@catholiccharitiesscc.org. All Catholic Charities volunteers are required to complete a background check and TB testing.