Long-Term Care Ombudsman Program
English, Spanish, Japanese, Mandarin, Cantonese, Tagalog, Punjabi, Hindi, Farsi
2625 Zanker Road
San Jose, CA 95134
Monday-Friday 9 a.m. – 5 p.m.
Office: (408) 944-0567
Crisis Line: 1 (800) 231-4024 outside of business hours
Ombudsmen are advocates for people living in nursing and residential care homes. We speak up for frail, elderly, chronically ill, isolated, disabled, or otherwise at-risk long-term care residents. The program promotes the rights and well-being of residents in long-term care facilities in Santa Clara County and provides residents with a means by which their complaints can be heard and resolved.
- Complaint investigation and advocacy
- Receipt of and response to elder and dependent adult abuse reports for residents of nursing homes and other elderly adult residential facilities
- Witnessing of Advance Health Care Directives for residents of nursing homes
- Information for public regarding long term care facilities
Available to residents of long-term care facilities with primary focus on persons ages 60 and older.
Individuals (over 18 years of age) are eligible to become certified Long-Term Care Ombudsman after mandated 36-hour training. Please contact firstname.lastname@example.org. All Catholic Charities volunteers are required to complete a background check and TB testing.