Division Director of Refugee Foster Care (2018-60)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status: Full Time

POSITION SUMMARY:  Catholic Charities of Santa Clara County (CCSCC) Refugee Foster Care Division Director (DD) directs refugee foster care for unaccompanied refugee minors under the direction of the Chief Executive Officer.

PROGRAM OVERVIEW: CCSCC’s Refugee Foster Care (RFC) Services provide safe haven and a new start for over 100 refugee and immigrant youth resettled in the United States.  Along with a dedicated group of foster parents, CCSCC’s provides the support that refugee children and youth need to achieve safety, stability, support and self-sufficiency as they grow into adults and establish their lives here in the United States.

A unique program supported by a federal grant managed by the State of California, with referrals supported by Migrant and Refugee Services of the U.S. Conference of Catholic Bishops, CCSCC is also accountable to foster care agency rules and regulations, and only one of three organizations in California providing such services specifically to refugee foster care children.

GENERAL NATURE OF POSITION: The RFC Division Director oversees the overall functioning of the Refugee Foster Care program and ensures adherence to the highest standard of child welfare services. This is a program with 34 staff and a three-year term budget of $27.5 Million, representing CCSCC’s largest program grant.

The person in this position must have at least 10 years of successful, progressively responsible experience in a social service, health, or community development field, including senior management or executive level responsibility. 

The candidate also must have a proven track record of strong people, program, project, compliance, quality assurance and budget management in a large-scale government, corporate, nonprofit, social enterprise or hybrid organization.

Successful leadership of a multidisciplinary team serving high needs, traumatized, diverse children, youth and families, including immigrants or refugees, is also recommended.

1. Collaboration:  Works in partnership with the CEO, executive and division director team to create and sustain a supportive team work environment and program management in compliance with funder expectations and agency values.
2. Program Leadership and Development: Leads the division and develops programs and services to respond to community needs in light of the agency’s strategic plan.
3. Contract Management: Oversee the contract to ensure timely completion of promised deliverables and communication with funders. Design and adapt service delivery methods to meet contractual obligations and client needs.  Oversee the completion of reports and outcome requirements.  
4. Compliance and Quality Assurance:  Manage programs and staff to create a constructive culture of contract compliance, compliance with all Federal, State and CCL regulations, and build ongoing quality assurance.  Hold staff accountable to compliance, quality, and deliverable expectations.  Collaborate with embedded foster compliance and quality assurance staff.  Assure correctional action arising from audit findings and recommendations. Coordinate with administrator of Foster Family Agency assuring compliance with all standards.  
5. Financial Management: Manage the division’s financials. Consult closely with the Fiscal Department on monthly revenues and expenses and managing the budget. 
6. Budget: Develop and manage an annual multi-million budget on at least a break even basis with assistance from the Finance Dept.  Assess gains and risks and manage the budget accordingly.  Establish fundraising opportunities to address gaps in service funding.  
7. Staff Management, Supervision and Team Building: Use sound management practices and appropriate application of trauma-informed strategies to recruit, train, supervise and develop leadership and support staff, including following CCSCC human resource policies and procedures. Create and sustain a positive team culture in the division, including quick and constructive resolution of staff conflicts.  Oversee program managers/supervisors and support them in meeting their goals. Respond to child abuse and neglect allegations in accordance with CA State Law.
8. Clinical Intervention:  Overseeing the On-Call Rotation and related training.
9. Fund Development: Act as key partner with CEO and CFO in managing State and US Council of Bishops funder relations.  As necessary and approved, secure funding to maintain and expand program services through grant applications as when indicated, through social finance, including fee-for-service and social enterprise opportunities. 
10. Community Relations: Maintain and develop collaborative and professional relationships with foster parents, funding agencies and service delivery partners, public agencies, and community groups. Represents the agency around issues in the division’s field of work in the community.
11. Strategic Planning: Lead strategic planning and evaluation effort for the division.
12. Integrated Services: Collaborate with other divisions to coordinate services to address clients’ holistic needs.
13. Advocacy: Engage in convening and policy advocacy on behalf of the agency’s clients and services.
14. Public Speaking: Promote the program and the agency at local and national conferences and conventions. 
15. Mission: Promote the mission of Catholic Charities through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork, and excellence.

1. Meet regularly with the CEO and collaborates with the Executive Team as needed.
2. Attend regular agency and leadership meetings.

* Master’s Degree in a human services field
* A minimum of 5 years in a high-level leadership role

* Outstanding oral and written communication skills
* Highly collaborative flexible team builder with a proven ability to lead a team toward a goal
* Experience in managing multiple complex programs and budgets of at least $5 million
* Personal commitment to the expressed values and mission of Catholic Charities
* Five years of leadership in diverse and complex organizations, and preferably in a Foster Family Agency
* Strong leadership, teamwork, conflict resolution and networking skills
* Strong supervisory skills of listening, coaching, directing and empowering staff
* Demonstrated skills in hiring, supervising, training, evaluating and developing staff
* Ability to create an environment that is supportive of participation from people of diverse backgrounds
* Ability to convey a vision and participate in planning for the agency, lead planning within the division and in the community
* Ability to be flexible and adapt well to changing job requirements
* Demonstrated skills in resource development and budget management
* Proficiency in Microsoft Word, Excel, PowerPoint and Google Apps
* Trauma Trained
* A minimum of two years working with immigrants and/or refugees
* Knowledge of CA State child welfare services regulations
* Automobile and valid CA driver’s license, auto liability coverage according to the agency requirements

* Multi-lingual in at least one language commonly spoken by refugees and immigrants (Arabic, French, Spanish, Mandarin, Cantonese, Burmese, Hindi, Turkish, Farsi, Nepali)
* Experience working with URM (Unaccompanied Refugee Minor) Programs
* Experience working with unaccompanied children in federal custody
* Experience developing programs
* Overseas experience in psychosocial, development, or protection programs
* Several years fiscal and budgeting experience
* Prior experience as an administrator of a Foster Family Agency

Physical Requirements: 
* Ability to work at a desk for extended periods of time.
* Ability to use a computer workstation.

Working Conditions: 
Most work is done in a comfortable office environment.

Hours and other conditions: 
This is an exempt position. Basic office hours are Monday through Friday, approximately 8:30 a.m. to 5:30 p.m. with occasional evening and weekend workshops, meetings and client services.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Resumes should be sent to jobs@catholiccharitiesscc.org

Caroline Ocampo