Program Supervisor - Family Resource Center (2018-65)

Company: Catholic Charities of Santa Clara County
Location: Sunnyvale, CA
Status: Full-time

The Supervisor of Family Resources (FRC) is a funded position under the FRC Initiative. The Supervisor, FRC will oversee the Program Associates, Community Workers (CW’s), support CW’s and volunteers as well as coordinate, plan, organize, monitor, and provide leadership in the FRC in the provision of promotion, prevention and early intervention information, resources, and support to families with children prenatal through age 5 focusing on school readiness physical health, behavioral and social and emotional health, and early literacy.

• Work closely with FIRST 5 and FRC staff to provide best practices and evidence-based models and strategies in the FRC in the following areas, such as, but not limited to:
- Art and creative expression activities;
- Oral language and literacy;
- Motor development and physical activity;
- Opportunities for social skill development related to their child’s healthy development;
- Behavioral, health, and physical screening;
- Health, nutrition, and physical activity, and
- Parent/caregiver volunteer leadership and advocacy opportunities.
• Lead and participate in outreach, engagement and education activities in the identified region of the FRC to inform diverse families, volunteers and the community of the long-term benefits to a child who experiences the following activities and support:
- Physical well-being and motor development;
- Positive social and emotional development;
- A love of and curiosity for learning;
- Early literacy and oral language development, and
- Cognitive development and general knowledge.
• Partner with other organizations, agencies and entities (i.e., faith-based, schools, parent groups) to increase the capacity and knowledge of the entire community on the importance of the first 5 years, and the FIRST 5 System of Care and FRCs.
• Assist parents, volunteers, caregivers, and FIRST 5 staff in identifying gapes, barriers, and/or issues that interfere with children’s healthy development and readiness to learn: and assist them in identifying strategies, program and services that can be of support to families.
• Inform community partners and the FIRST 5 commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families and community members are experiencing in accessing resource, information and services and/or committing to volunteer activities with the focus areas.
• Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities and resources.
• Assist and support the coordination, mentoring, and professional development of Program Associate, Community Workers and community volunteers.
Supervisor, Family Resource Center Page 3
• Interviews, makes recommendations for hiring, assigns work to, evaluates the performance of, and when necessary, makes recommendation for disciplinary and/or discharging subordinate assigned personnel.
• Reviews recommendations of subordinates regarding employee relations matters and provides assistance and guidance in resolving complex and/or sensitive issues.
• Coordinates orientation and ongoing in-service education for staff to improve/maintain skill level.
• Works closely with FIRST 5 and FRC staff to develop and ensure utilization of program evaluation and assessment processes and tools, prepares and analyses the results of the parent survey and participates in other program needs assessment activities, as appropriate.
• Assists FRC staff to engage and provide training, support, coaching, and technical assistance to licensed family care providers through the SEEDS Family Child Care Provider program and the FRC. Collaborate with the family child care providers to engage the families and children they serve to access FRC program and services.
• Inform the prospective volunteers and community of the long-term benefits to a child who experiences the following activities and support:
- Physical well-being and motor development
- Positive social and emotional development
- A love of and curiosity for learning
- Early Literacy and Oral Language Development
- Cognitive development and general knowledge
- Supportive and positive relationships from caregivers
• Works closely with staff in the development and adherence of appropriate FRC policies and procedures to ensure it is a high quality environment that meets the developmental needs of children, and emerging needs and interest of families, family child care providers and the community.
• Coordinate and provides services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.
• Work closely with Parent Advisory Committee to ensure families, family child care providers, volunteers and community members have a voice and active leadership role in FRC program planning, implementation, and service delivery.
• Support the coordination of a volunteer program of Program Associates, Community Workers and volunteers (temporary and/or short-term).
• Maintain a supportive volunteer environment and strategies with FIRST 5 leadership and staff, and partners to motivate, mentor, retain, and recognize volunteers.
• Schedule regular meetings for volunteers and FRC staff to discuss program goals, successes and challenges, emerging needs of volunteer, identify gaps in services, needs of families; and develop strategies to address identified needs through volunteer placement and support.
• Promote the benefits volunteerism and volunteer opportunities through outreach, engagement, & education of diverse families and community members in the region.
• Collaboration with other organizations, agencies, community colleges/universities and other entities (i.e., faith-based, school, parent groups) to inform them of volunteer opportunities.
• Coordinate with other volunteer programs, as appropriate, to expand and enhance volunteer base and support.

• Bachelor’s degree from an accredited college or university with major course work in from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience.
• Three years of job-related management and supervisory experience with demonstrated competence in early childhood, family support, and school readiness programs and services.
• Experience and ability to work with diverse workgroups and serve families with diverse economic, social and cultural backgrounds.

• Knowledge of community agencies and resources.
• Proficient reading, writing, and presentation skills.
• Ability to establish and maintain personal and programmatic boundaries while providing supportive services.
• Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms.
• Demonstrate good writing and organizational skills.
• Maintain a professional, confidential work environment.
• Knowledge of child development and age-appropriate behavior.
• Ability to plan, organize, prioritize and multi-task.
• Serve effectively as a member of a team internally and externally.
• Communicate effectively verbally and in writing.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations and report writing.
• Computer and internet skills, knowledge of Microsoft Office Products and Google Apps (Gmail, Contacts, Calendar).
• Ability to set up for events which may require transporting / lifting materials weighing up to 20 pounds
• Ability to manage challenging situations.
• Able to travel between sites and to offsite events throughout the county, as appropriate.
• Bilingual language Spanish/English, Vietnamese/English, and/or other language a plus.

• Local travel required.
• Must be available to work some evenings and weekends.
• California driver’s license and automobile, insurance as required by the State of California.
• Annual Tuberculosis screening.
• Employment background and fingerprinting screening required.

Reports to Manager, Family Resource Center
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as our exhaustive statement of duties, responsibilities, or requirements.