Division Director, Economic Development Services (2018-83)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status: Full Time

POSITION SUMMARY:  Catholic Charities of Santa Clara County (CCSCC) Economic Development Services Division Director (DD) directs agency programs in Economic Development Services (EDS). EDS is one of the agency’s six program divisions. Divisions include Economic Development Services; Behavioral Health Services; Children, Youth and Family Development; Advocacy and Community Engagement; Refugee Foster Care; and Emergency Programs and Housing Services.

PROGRAM OVERVIEW: Using a Social Enterprise methodology, Economic Development Services works to promote the economic security and self-reliance of low-income and vulnerable populations including immigrants and refugees, unemployed people with mental illness, formerly incarcerated or subsisting on public benefits, as well as communities in affordable housing apartments and in neighborhoods challenged by blight and neglect. With an annual budget of $4.6 million, programs include: Employment Services, Asset Development and Financial Literacy, Immigration Legal Services, Immigrant and Refugee Integration Services, Housing Support Services, and the Responsible Landlord Engagement Initiative.

The person in this position must have at least 10 years of successful, progressively responsible experience in a social service, health, or community development field, including senior management or executive level responsibility.

The candidate also must have a proven track record of strong people, program, project, compliance, quality assurance and budget management in a large-scale government, corporate, nonprofit, social enterprise or hybrid organization.

Successful leadership of a multidisciplinary team serving high needs, diverse communities, including immigrants or refugees, is also required.


1. Collaboration:  Works in partnership with the CEO, executive and division director team to create and sustain a supportive team work environment and program management in compliance with funder expectations and agency values.
2. Social Enterprise Leadership and Development: Leads the division and develops programs and services to respond to community needs with a social enterprise mindset in light of the agency’s strategic plan.
3. Contract Management: Oversee grants and contracts to ensure timely completion of promised deliverables and communication with funders. Design and adapt service delivery methods to meet contractual obligations and client needs.
4. Compliance and Quality Assurance:  Manage programs and staff to create a constructive culture of contract compliance, compliance with all Federal, State and local regulations, and and build ongoing quality assurance.  Collaborate with embedded foster compliance and quality assurance staff.  Assure correctional action arising from audit findings and recommendations. Coordinate with administrator of Foster Family Agency assuring compliance with all standards
5. Financial Management: Manage the division’s financials. Consult closely with the Fiscal Department on monthly revenues and expenses and managing the budget.
6. Budget: Develop and manage an annual multi-million budget on at least a break even basis with assistance from the Finance Dept.
7. Staff Management, Supervision and Team Building: Use sound management practices to recruit, train, supervise and develop leadership and support staff, including following CCSCC human resource policies and procedures. Create and sustain a positive team culture in the division, including quick and constructive resolution of staff conflicts.  Oversee program managers/supervisors and support them in meeting their goals.
8. Fund Development and Marketing: Act as key partner with CEO, CDO and CFO in managing foundation and government funder relations.  As necessary and approved, secure funding to maintain and expand program services through grant applications and through social finance, including marketing fee-for-service and social enterprise opportunities.
9. Community Relations: Maintain and develop collaborative and professional relationships with funding agencies and service delivery partners, public agencies, and community groups. Represents the agency around issues in the division’s field of work in the community.
10. Strategic Planning: Lead strategic planning and evaluation effort for the division.
11. Integrated Services: Collaborate with other divisions and parishes to coordinate services to address clients’ holistic needs.
12. Advocacy: Engage in convening and policy advocacy on behalf of the agency’s clients and services.
13. Mission: Promote the mission of Catholic Charities through a commitment to its core values of compassion, service, justice, respect, integrity, teamwork, and excellence.
1. Meet regularly with the CEO and collaborates with the Executive Team as needed.
2. Attend regular agency and leadership meetings.

* Education: Master’s Degree in public administration, business, social work, health and human services, or other behavioral science.
* Outstanding oral and written communication skills.
* Highly collaborative flexible team builder with a proven ability to lead a team toward a goal.
* Experience in managing multiple complex programs and budgets of at least $5 million.
* Personal commitment to the expressed values and mission of Catholic Charities.
* Ten years of leadership in diverse and complex organizations
* Strong leadership, teamwork, conflict resolution and networking skills
* Savvy social enterprise perspective and experience.
* Strong supervisory skills of listening, coaching, directing and empowering staff
* Demonstrated skills in hiring, supervising, training, evaluating and developing staff
* Ability to create an environment that is supportive of participation from people of diverse backgrounds
* Ability to convey a vision and participate in planning for the agency, lead planning within the division and in the community
* Demonstrated skills in resource development and budget management
* Proficiency in Microsoft Word, Excel, PowerPoint and Google Apps
* Automobile and valid CA driver’s license, auto liability coverage according to the agency requirements
* Experience developing programs
* Several years fiscal and budgeting experience
Physical Requirements:
Ability to work at a desk for extended periods of time.
Ability to use a computer workstation.

Working Conditions:
Most work is done in a comfortable office environment.

Hours and other conditions:
This is an exempt position. Basic office hours are Monday through Friday, approximately 8:30 a.m. to 5:30 p.m. with occasional evening and weekend workshops, meetings and client services.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.