Housing Case Manager II (2019-120)

Division: Emergency Programs and Housing Services

Program: House Sharing Program

Status: Full-Time

Location: Zanker Office in San Jose

BACKGROUND:

Celebrating more than 60 years, Catholic Charities of Santa Clara County (CCSCC) creates pathways of hope and opportunity for disadvantaged people of all backgrounds in our region. Catholic Charities of Santa Clara County (CCSCC) is a California 501(c)(3) non-profit organization founded in 1955. CCSCC has experience providing various housing services to individuals and families. The agency has extensive experience administering a variety of housing-related projects, including a past shared housing program dating back to 1981.

The focus of the House Sharing Program (HSP) is designed to reduce housing barriers, increase affordable housing options, and ultimately reduce homelessness for Santa Clara County residents, many of whom struggle to meet their basic needs in a county faced with exorbitant housing costs. The Emergency Programs and Housing Services Division (EPHS) serve families experiencing emergency both natural and human made disaster as well as housing services. The House Sharing Program is operated by the Program Manager and overseen by the Division Director of Emergency Programs and Housing Services who reports directly to the agency’s CEO.

The mission of the House Sharing Program is a means to expand housing options for community members with varying income levels through the use of underutilized homes in Santa Clara County. House sharing is a living arrangement between house providers who wish to rent out a room in their home in exchange for rent or other services and house seekers who are looking for affordable housing options. This program does not provide house seekers with financial assistance or rental subsidies. The House Sharing Program conducts outreach, marketing, recruitment of home providers, vetting home seekers, and managing the process to establish the house sharing arrangement (e.g., facilitating an initial meeting between potential participants). The goal of this program is to make at least 100 successful matches annually.

POSITION SUMMARY:

Provide culturally and linguistically responsive, client-centric case management services to both the housing seeker and provider. Determine an individual’s eligibility for the program, discern maximum rental amounts and ensure both parties are screened for a successful housing match. Match qualified housing seekers with qualified housing providers, provide follow-up (post-match) case management which includes, but is not limited to, retention support, landlord assistance, and mediation. Provide resources as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Answer calls, provide House Sharing Program information to interested parties

2. Engage candidates interested in program

3. Gather and file house seeker information in an efficient and timely manner in AWARDS (online database CRM platform)

4. Assess house seeker income levels and maximum amount of rent they can pay to potential providers

5. Interview house seekers

6. Partner with Outreach Coordinators to review house provider information

7. Ensure both house seekers and house providers are properly screened, including Livescan background checks and reference checks

8. Match house seekers with house providers

9. After a match is made, provide ongoing case management as needed and as required by program protocol

10. Keep and maintain detailed records of all matches

11. Assist in housing retention by providing landlord assistance and mediation

12. Refer resources as needed to house seekers and house providers

13. Promote the program and provide information to the community as needed

14. Regularly review caseload with Program Manager

15. Engage in team building activities

16. Complete other duties as assigned.

QUALIFICATIONS

Education & Experience:

A minimum of a BA or BS from an accredited educational institution with major course work in social services, public administration, psychology, health sciences, or a related field. (Equivalent education and experience that demonstrates the ability to perform the job may be considered.)

A minimum of two years of experience as a case manager for low income or vulnerable population clients.

Required knowledge, skills & abilities:

1. Outstanding oral and written communications skills, including English fluency.

2. Bilingual/ bi-literate in English/Spanish or English/Vietnamese preferred.

3. Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with a high level of reliability.

4. Professional appearance and attitude.

5. Ability to build and retain quality relationships with staff and maintain a strong team culture.

6. A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations.

7. A proven commitment to continuous quality improvement, including an openness to constructive feedback

8. Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.

9. Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite) as well as comfort with using cloud computing applications, electronic health records, as well as learning new technology tools quickly

10. Experience working with vulnerable populations such as individuals with low and fixed income, underserved Santa Clara County residents, including but not limited to seniors, students, and transition-age youth.

11. Exceptional organizational, problem-solving and time management skills.

12. Experience working in a non-profit and experience in community outreach, community organizing and leadership development.

13. Excellent multicultural experience and ability to work well with a diverse population.

14. Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.

15. Experience monitoring case files in compliance with audit and funder requirements.

16. Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.

17. Ability to research, analyze information and represent data in meaningful ways.

18. Valid California Driver License and current auto insurance.

GENERAL:

1. Ability to sit for long periods.

2. Ability to lift 25 pounds.

3. Valid California driver’s license and personal automobile.

4. Automobile liability insurance according to agency requirements.

5. Must be able to pass agency’s background checks.

Working Conditions:

Work is performed at multiple sites, generally in an office environment. Professional appearance and attire expected and required.

Hours and other conditions:

This is a full-time position. Some evenings and weekends will be required to meet the needs of the position.

TO APPLY: Please submit resume to jobs@catholiccharitiesscc.org or via fax to 408-944-0276 attn: Human Resources

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

TRAVEL: Santa Clara County