Program Coordinator - Family Resource Center (2019-9)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status: Full Time


The Family Resource Center (FRC) Program Coordinator is a funded position under the FRC Initiative. The FRC Program Coordinator will plan, coordinate, organize, deliver and lead outreach activities and services in the provision of promotion, prevention and early intervention information, resources, and support to family child care providers and families with children prenatal through age 5 focusing on school readiness physical health, behavioral and social and emotional health, and early literacy.


  • Provide best practices and evidence-based models and strategies in the FRC in the following areas, such as, but not limited to:

    • Art and creative expression activities,

    • Oral language and literacy,

    • Motor development and physical activity,

    • Opportunities for social skill development related to their child’s healthy development,

    • Behavioral, health, and physical screening,

    • Health, nutrition, and physical activity, and

    • Parent/caregiver volunteer leadership and advocacy opportunities.

  • Coordinate, lead and support Community Workers and ACWs in outreach, engagement and education activities in the identified region of the FRC to inform diverse families, volunteers and the community of the long-term benefits to a child who experiences the following activities and support:

    • Physical well-being and motor development.

    • Positive social and emotional development

    • A love of and curiosity for learning,

    • Early literacy and oral language development, and

    • Cognitive development and general knowledge.

  • Provide training, support, coaching, and technical assistance to licensed family child care providers through the SEEDS Family Child Care Provider program and the FRC. Collaborate with the family child care providers to engage the families and children they serve to access FRC program and services.

  • Partner with other organizations, agencies and entities (i.e., faith-based, schools, parent groups) to increase the capacity and knowledge of the entire community on the importance of the first 5 years, and the FIRST 5 System of Care and FRCs.

  • Assist parents, volunteers, caregivers, and FIRST 5 staff in identifying gaps, barriers, and/or issues that interfere with children’s healthy development and readiness to learn: and assist them in identifying strategies, program and services that can be of support to families.

  • Inform community partners and the FIRST 5 commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families and community members are experiencing in accessing resource, information and services and/or committing to volunteer activities with the focus areas.

  • Inform prospective volunteers and community of the long-term benefits to a child who experiences the following activities and support:

    • Physical well-being and motor development

    • Positive social and emotional development

    • A love of and curiosity for learning

    • Early Literacy and Oral Language Development

    • Cognitive development and general knowledge

    • Supportive and positive relationships from caregivers

  • Work a flexible schedule to coordinate and provide services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.

  • Participate in required trainings and meetings.

  • Maintain on-going data collection and reporting forms.


  • Bachelor’s degree from an accredited college or university with major course work from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience.

  • Training and competence in Early Care and Education preferred.

  • Experience and ability to work with diverse work groups and serve families with diverse economic, social and cultural backgrounds.


  • Knowledge of community agencies and resources.

  • Proficient reading, writing, and presentation skills.

  • Communicate effectively verbally and in writing.

  • Ability to establish and maintain personal and programmatic boundaries while providing supportive services.

  • Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms.

  • Maintain a professional, confidential work environment.

  • Knowledge of child development and age-appropriate behavior.

  • Ability to plan, organize, prioritize and multi-task.

  • Serve effectively as a member of a team internally and externally.

  • Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations and report writing.

  • Computer and internet skills, knowledge of Microsoft Office Products and Google Apps (Gmail, Contacts, Calendar).

  • Ability to set up for events which may require transporting / lifting materials weighing up to 20 pounds.

  • Be flexible, proactive, adaptable, and able to work in a fast-paced and changing environment.

  • Ability to manage stressful situations.

  • Able to travel between sites and to offsite events throughout the county, as appropriate.

  • Bilingual language capacity in Spanish-English, Vietnamese-English, and/or other language a plus.


  • May require setting up for events which may require transporting or lifting materials such as refreshments, flip chart, brochures, chairs.

  • Local travel required.

  • Must be available to work some evenings and weekends.

  • California driver’s license and automobile, insurance as required by the State of California.

  • Annual Tuberculosis screening required.

  • Employment background and fingerprinting screening required.


Reports to the Family Resource Center Supervisor.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as our exhaustive statement of duties, responsibilities, or requirements.