Program Manager - Family Resource Centers (2019-57)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status:  Full Time

Overview of Program History:

The Children’s Initiative (CI) was designed from the experience and learning reached through the development of the Franklin-McKinley Children’s Initiative which began in 2009 as a collaborative to address the system barriers, lack of resources and alignment with the intent of creating a cradle to college and career pipeline. With the expansion of Family Resource Center on school campus, sharing the lessons learned of how to leverage resources, focus on place and being grounded in the community, the Children’s Initiative Model has been developed.

Position Summary:

The staff under the direction of the Children’s Initiative model will leverage learning, share knowledge and best practices and practice continuous program improvement to support the client centered delivery of service within each resource centers and across the agency..

The Program Manager will work with their resource center supervisors to plan, organize, monitor, and report contract deliverables which include Seeds Coaching, staff training compliance, volunteer inclusion, parent curriculums, and ensure the advisory committee at each site are activated. The Program Manager will support the site supervisors in the promotion of services, information, resources from prenatal throughout the development of the child/family experience in preparation for school readiness, physical health, behavioral and social and emotional health in a client centered approach.

The program manager will support 3-5 supervisors and their staff to work with internal and external providers to ensure families are receiving seamless services, resources and information needed to respond to the needs and/or requests of the community in which they are located. In addition, the program manager will work with the program director, other partners and district staff to coordinate services relevant to the community. The program manager will be responsible to support supervisors in the adoption and practice of the Resource Centers Policies and Procedures. When needed, the Program Manager will work to with the Program Director and Managing Director to align across the different organizations, example the FMSD data systems, joint use agreements for shared space and shared public space, systems alignment and program improvement across organizations.

The manager will be responsible to ensure all supervisors are practicing servant leadership, are strength based, and use reflective practice with their teams of staff and volunteers. The Program Manager will work with supervisors on tracking completion of contract deliverables, meet with supervisors regularly for updates, provide formal and informal coaching, conduct reflective supervision and are engaged in communities of practice within and outside the agency.

The FRC Supervisor will be responsible for, but may not be limited to, the following:

1. Lead and participate in outreach, engagement and education activities, door knocking, and coordinating with families in neighboring schools to promote benefits associated with the following:

• Physical well-being and motor development

• Positive social and emotional development

• A love of and curiosity for learning

• Early literacy and oral language development, and

• Cognitive development and general knowledge

2. Partner with other organizations, agencies and entities to increase the capacity and knowledge of the entire community on the importance of the first 5 years, and the FIRST 5 System of Care and other community resources and systems needed to navigate.

3. Provide information and resources in the community that are culturally, linguistically, and developmentally appropriate within the region of the FRC that families with young children are known to frequent (i.e., early care and education facilities, community centers, and neighborhoods), as appropriate.

4. Assist parents, caregivers, and staff in identifying gaps, barriers, and/or issues that interfere with children’s healthy development and readiness to learn; and assist them in identifying strategies, programs and services that can be of support to families.

5. Inform the community partners through reporting, evaluation and data, of the gaps, barriers, and/or other obstacles families are experiencing in accessing resources, information and services within the focus areas.

6. Understand the concepts of risk and protective factors in families and communities and learn ways in which building protective factors can help to lessen risks for families in the community.

7. Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities and resources.

8. Assist and support the coordination, mentoring, and professional development of the Associate Community Workers framework, inclusion of fathers and older adult volunteer opportunities, and community volunteers.

9. Works closely with staff to develop and ensure utilization of program evaluation and assessment processes and tools, prepares and analyzes the results of parent surveys and participates in other program needs assessment activities, as appropriate.

10. Participate in Medi-Cal Administrative Activities (MAA) tasks, and complete and submit appropriate reports.

11. Works closely with staff in the development and adherence of appropriate Resource Center policies and procedures to ensure it is a high quality environment that meets the developmental needs of children, and emerging needs and interest of families, family child care providers and the community.

12. Must be able to work a flexible schedule to coordinate and provide services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.

13. Work closely and support Community Advisory Committee to ensure families, family child care and family, friend and neighbor (informal) providers, volunteers, and community members have a voice and an active leadership role in program planning, implementation, and service delivery.

14. Work with your Program Director on communication to ensure attendance in meeting for successful implementation of the programs:

• Share knowledge, resources and best practice strategies.

• Provide feedback and information on opportunities and challenges

• Learn and share information about outcomes and impact.

• Discuss and share ideas to enhance better support families and their children.

Knowledge, Skills and Abilities:

• Must be able to read, write, speak, and understand the English language; bilingual preferred,

• Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds,

• Knowledgeable about local community resources,

• Demonstrate strong coordination, organizational, and time management skills,

• Maintain a professional and confidential work environment,

• Knowledge of child development and behavior,

• Ability to plan, organize, prioritize, and multi-task,

• Serve effectively as a member of a team internally and externally,

• Experience working with community members from diverse ethnic, social, and economic backgrounds, with the ability to be culturally sensitive and appropriate,

• Be flexible, proactive, adaptable, and able to work in a fast-paced and changing environment,

• Knowledge of computer programs and internet (i.e., Microsoft Word, Outlook, Power Point, Excel).

• Act in alignment with agency values of service, justice and compassion

Academic and Experience Qualifications:

• Bachelor's degree from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience, training and competence in early care and education is a plus, and

• Three years of job-related experience with demonstrated competence in early childhood, family support, and school readiness programs and services; knowledge of culturally diverse populations and their needs;

• At least two years of management experience

Other Qualifications:

• Must be at least 18 years of age,

• Must be a U.S. citizen or lawful permanent resident,

• Clearance of fingerprint background check,

• Must have valid TB (Tuberculosis) screening, and

• Applicants must be able to work a flexible schedule (i.e. late nights & weekends) with support from direct program manager.

Physical, Emotional and Intellectual Demands:

• Fast paced, diverse and dynamic environment,

• The work is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials (i.e., easels, flip charts, refreshments, brochures, chairs, tables),

• Must be able to report to service site on a regular and reliable basis,

• Able to deal with stressful situations, uncertainties, change with a positive lense and

• Able to travel between sites and to offsite events throughout the county, as appropriate

• The employee must occasionally lift and/or move up to 25 pounds.

• Works inside & outside including motor vehicle travel between sites.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.