Program Supervisor First 5 (2019-66)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status:  Full Time

Overview of Program History:

The Children’s Initiative (CI) was designed from the experience and learning reached through the development of the Franklin-McKinley Children’s Initiative which began in 2009 as a collaborative to address the system barriers, lack of resources and alignment with the intent of creating a cradle to college and career pipeline. With the expansion of Family Resource Center on school campus, sharing the lessons learned of how to leverage resources, focus on place and being grounded in the community, the Children’s Initiative Model has been developed.

Position Summary:

The staff under the Children’s Initiative model will leverage learning, share knowledge and best practices and practice across programs, undergo continuous program improvement processes to support the client centered delivery of service within each resource centers community and work to leverage agency and partner resources to better support families.

The Program Supervisor will work closely with the program manager/s to plan and create execution plans. The Supervisor will be responsible for the delivery of the resource center activities required and those seen as in the interest of families in a client centered approach. Will be responsible to plan, organize, monitor, and report contract deliverables in a timely manner. Supervisor will work with the manager to ensure they are current in compliance and reporting. Supervisor will work with their team to plan, coordinate and execute the direct services to the families. The Supervisor will ensure the Seeds coaching is taking place with efficiency and high quality.

The Supervisor will ensure the community advisory is established and meeting take place. The Program Supervisor will create the monthly calendar taking into account the agency and program professional development calendar and alignment. The Program supervisor will work with the Program Managers to plan the annual calendar to complete all deliverables and other activities as assigned. The program supervisor will work with the program manager/s to work on systems alignment and program improvement across programs. The supervisor will work with their onsite team, develop work plans to complete contract deliverables, update, provide formal and informal coaching, conduct reflective supervision and are engaged in communities of practice within and outside the agency.

Roles and Responsibility:

The Family Resource Center (FRC) Supervisor is a funded position under the FRCI Initiative. The FRC Supervisor will coordinate, plan, organize, monitor, and provide leadership in the FRC and will be responsible for developing leadership skills with CW, ACW, and Activity Assistants. The Supervisor must be part of the promotion, prevention, and early intervention information, resources, and support to families with children prenatal through age 5 focusing on school readiness, physical health, behavioral and social and emotional health, and early literacy.

The FRC Supervisor will be responsible for, but may not be limited to, the following:

1. Work closely with FIRST 5 and FRC staff to provide coaching and promote best practice and evidence-based models and strategies in the FRC in the following areas, such as, but not limited to:

  • Art and creative expression activities,

  • Providing core workshops,

  • Collaboration with partner agencies,

  • Scheduling room reservations

  • Early Literacy and oral language

  • Fine motor development

  • Referral services

  • Parent education and skill development related to their child’s healthy development,

  • ASQ,, ASQ:SE, Vision, Hearing and Dental Screening,

  • Health, nutrition, and physical activity, and

  • Parent/caregiver volunteer, leadership and advocacy opportunities.

2. Lead and participate in outreach, engagement and education activities, door knocking, and coordinating with families in neighboring schools to promote benefits associated with the following:

• Physical well-being and motor development.

• Positive social and emotional development.

• A love of and curiosity for learning,

• Early literacy and oral language development, and

• Cognitive development and general knowledge.

3. Partner with other organizations, agencies and entities to increase the capacity and knowledge of the entire community on the importance of the first 5 years, and the FIRST 5 System of Care and FRCs.

4. Provide information and resources in the community that are culturally, linguistically, and developmentally appropriate within the region of the FRC that families with young children are known to frequent (i.e., early care and education facilities, community centers, and neighborhoods), as appropriate.

5. Assist parents, caregivers, and FIRST staff in identifying gaps, barriers, and/or issues that interfere with children’s healthy development and readiness to learn; and assist them in identifying strategies, programs and services that can be of support to families.

6. Work collaboratively with the district staff: administrators, principals, and partners in the surrounding community to leverage resources and inform, outreach and engage families and their children in programs and services relevant to them.

7. Ensure all FRCI staff adhere to the evaluation requirements as described in Exhibit C.II.:

Distribute, collect, and submit surveys for all of the FRC core components and auxiliary services.

Ensure staff enter all data related information about FRC programs, services, and activities into the FIRST 5 database, within a week of completion.

8. Through a collaborative approach with FIRST 5 funded and non-funded partners, leverage resources and meeting space to provide additional opportunities for families, including but not limited to, KidConnections, CalFresh, Second Harvest Food Bank, Healthier Kids Foundation, Certified Application Assistors, etc

9. Inform the community partners and the FIRST 5 Commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families are experiencing in accessing resources, information and services within the focus areas.

10. Develop and submit a Gen2Gen, Associate Community Worker/Volunteer incentive plan, for approval by FIRST 5. At minimum, the plan should include a summary of the purpose, process and intended outcomes of the incentive plan.

11. Understand the concepts of risk and protective factors in families and communities and learn ways in which building protective factors can help to lessen risks for families in the community.

12. Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities and resources.

13. Assist and support the coordination, mentoring, and professional development of Associate Community Workers, Gen2Gen, and community volunteers.

14. Works closely with FIRST 5 and FRC staff to develop and ensure utilization of program evaluation and assessment processes and tools, prepares and analyzes the results of parent surveys and participates in other program needs assessment activities, as appropriate.

15. Assist FRC staff to engage and provide training, support, coaching, and technical assistance to licensed family child care providers through the SEEDS Family Child Care Provider program and the FRC. Collaborate with the family child care providers to engage the families and children they serve to access FRC programs and services.

16. Participate in Medi-Cal Administrative Activities (MAA) tasks, and complete and submit appropriate reports.

17. Works closely with staff in the development and adherence of appropriate FRC policies and procedures to ensure it is a high quality environment that meets the developmental needs of children, and emerging needs and interest of families, family child care providers and the community.

18. Must be able to work a flexible schedule to coordinate and provide services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.

19. Work closely and support Community Advisory Committee to ensure families, family child care providers, volunteers, and community members have a voice and an active leadership role in FRC program planning, implementation, and service delivery.

Knowledge, Skills and Abilities:

Must be able to read, write, speak, and understand the English language; bilingual preferred,

Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds,

Knowledgeable about local community resources,

Demonstrate strong coordination, organizational, and time management skills,

Maintain a professional and confidential work environment,

Knowledge of child development and behavior,

  • Ability to plan, organize, prioritize, and multi-task,

  • Serve effectively as a member of a team internally and externally,

  • Communicate effectively verbally and in writing,

  • Experience working with community members from diverse ethnic, social, and economic backgrounds, with the ability to be culturally sensitive and appropriate,

  • Be flexible, proactive, adaptable, and able to work in a fast-paced and changing environment,

  • Knowledge of modern office methods and practices, including filing systems, presentations, business correspondence, and report writing, and

  • Knowledge of computer programs and internet (i.e., Microsoft Word, Outlook, Power Point, Excel).

Academic and Experience Qualifications:

  • Bachelor's degree from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience, training and competence in early care and education is a plus, and

  • Three years of job-related experience with demonstrated competence in early childhood, family support, and school readiness programs and services; knowledge of culturally diverse populations and their needs;

  • At least two years of management experience

Other Qualifications:

  • Must be at least 18 years of age,

  • Must be a U.S. citizen or lawful permanent resident,

  • Clearance of fingerprint background check,

  • Must have valid TB (Tuberculosis) screening, and

  • Applicants must be able to work a flexible schedule (i.e. late nights & weekends) with support from direct program manager.

Physical, Emotional and Intellectual Demands:

  • Fast paced, diverse and dynamic environment,

  • The work is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials (i.e., easels, flip charts, refreshments, brochures, chairs, tables),

  • Must be able to report to service site on a regular and reliable basis,

  • Able to deal with stressful situations, and

  • Able to travel between sites and to offsite events throughout the county, as appropriate

  • The employee must occasionally lift and/or move up to 25 pounds.

  • Works inside & outside including motor vehicle travel between sites.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.