Program Supervisor (Parent+Child)(2019-109)

Company: Catholic Charities of Santa Clara County
Location: San Jose, CA
Status: Full time

Overview of Program History:

The Children’s Initiative (CI) was designed from the experience and learning reached through the development of the Franklin-McKinley Children’s Initiative which began in 2009 as a collaborative to address the system barriers, lack of resources and alignment with the intent of creating a cradle to college and career pipeline. With the expansion of Family Resource Center on school campus, sharing the lessons learned of how to leverage resources, focus on place and being grounded in the community, the Children’s Initiative Model has been developed. 

 Position Summary:

The staff under the Children’s Initiative model will leverage learning, share knowledge and best practices and practice across programs, undergo continuous program improvement processes to

support the client centered delivery of service within each resource centers community and work to leverage agency and partner resources to better support families.

 The Program Supervisor will work closely with the program manager/director to plan and create execution plans to meet the scope of work. The Supervisor will be responsible for the delivery of the Parent Child Plus program deliverables, training and on a team to hire the team in the interest of families in a client centered approach. The program supervisor will be responsible to plan, organize, monitor, and report contract deliverables in a timely manner. Supervisor will work with the manager/director to ensure they are current in compliance and reporting. Supervisor will work with their team to plan, coordinate and execute the direct services to the families. The Supervisor will ensure the Seeds coaching is taking place with efficiency and high quality.

 Roles and Responsibility:

The Parent-Child Home Program Supervisor, is an employee of Catholic Charities of Santa Clara County and oversees all aspects of the local implementation of the Program.  The Supervisor is trained by the Parent-Child Home Program’s national center staff, a state director, or a regional trainer certified by the national center. The supervisor will work with their onsite team, develop work plans to complete contract deliverables, recruit and train volunteers, provide formal and informal coaching, conduct reflective supervision and are engaged in communities of practice within and outside the agency. The Parent Child + Supervisor will also recruit parents participants and do home visits with families. The Supervisor must be part of the promotion, prevention, and early intervention information, resources, and support to families with children prenatal through age 5 focusing on school readiness, physical health, behavioral and social and emotional health, and early literacy.

 The Program (FRC) Supervisor will be responsible for, but may not be limited to, the following:

 Staff Supervision / Administration

 ●                 Recruit, interview, and hire Early Learning Specialists, and model and support personnel, for employment at the PCHP project.

●                 Recruits, interviews, and invites families to participate in the Program.

●                 Plans and implements the training of Early Learning Specialists in accordance with the Parent-Child Home Program National Center’s curriculum, both the required 16 hours of training in the model prior to beginning home visits and the two-hour weekly staff meetings that are mandatory throughout the year.

●                 Maintains personnel records on all Parent-Child Home Program staff.

●                 Serves as site liaison with the PCHP state director and PCHP national center staff.

●                 Supervises and evaluates Early Learning Specialists through home visit records, audio/video recordings, weekly staff meetings, personal conferences, and in-person observations of home visits.


Budget and Financing

 ●                 Will work with manager/director to maintain current accounting of program expenses and adhering to the planned budget.

●                 May prepare, or assist in preparing, grant/funding proposals.

●                 May advocate for Program with public officials to ensure ongoing support from city, county, school district, state and/or a variety of local and state agencies.

●                 Selects and orders curricular materials (books, toys, educational and art materials) for home visits in accordance with Parent-Child Home Program standards.

●                 Orders, maintains, monitors, and distributes inventory of curricular materials (books and toys).

●                 Order, prepares curriculum guide sheets, as needed.

  Creating a Community Network

 ●                 Establishes relationships with organizations and agencies providing services in the community to create a network of support and referral for participating families.

●                 Works with community agencies to identify eligible PCHP families.

●                 Community agencies like those listed below will be part of the support services network:

➢                Health Clinics

➢                Faith-based Organizations

➢                Food Pantries

➢                WIC programs

➢                Schools/School Districts – administration, faculty, social workers, parent groups

➢                Early Intervention Services

➢                County Boards of Health

➢                Teen Pregnancy/Parenting Programs

➢                Head Start programs

➢                Social Service and Mental Health Agencies

➢                Family Resource Centers

 Recruitment  Interviewing Families

 ●                 Lead and participate in outreach, engagement and education activities, door knocking, and coordinating with families in neighboring schools to promote benefits associated with the following:

 ➢                Physical well-being and motor development.

➢                Positive social and emotional development.

➢                A love of and curiosity for learning,

➢                Early literacy and oral language development, and

➢                Cognitive development and general knowledge.

 ●                 Makes presentations about the program at schools, health care clinics, social service agencies, and a broad range of community and faith-based organizations to enlist support in referring families to the Program.

●                 Visits schools, community programs, clinic waiting rooms, laundromats, playgrounds, and supermarkets at times when parents are present to talk with families about the Program.

●                 Interviews parent(s) to determine whether they are interested in participating and whether they meet the Program’s eligibility criteria.

●                 Visits and/or talks individually with all Program families at least twice a year.


Participant Evaluation

 ●                 Prepares and maintains assessments records, reports and/or test data on participating children (supervisors may conduct assessments, or may train and oversee early learning specialists in conducting them, or may work with their agency’s assessment staff).

●                 Reviews the results of such assessments and makes recommendations to families and program staff in response to them.

Data Collection / Evaluation

 ●                 Collects and preserves data on participating families as required/requested by the Parent-Child Home Program’s national center, funders, school district, etc.

●                 Ensures that all site data is entered in a timely fashion in the PCHP Management Information System.

●                 Supports research activities conducted by the Parent-Child Home Program’s national center, the local partner organization, and/or independent evaluators

●                 Supports follow-up research on families.


Sharing of Best Practice

 1.              Will be responsible to share best practices learned with internal programs.

2.               Create training materials for other relevant programs that can include but not limited to

 3.              Provide information and resources in the community that are culturally, linguistically, and developmentally appropriate within the region of the FRC that families with young children are known to frequent (i.e., early care and education facilities, community centers, and neighborhoods), as appropriate.

 4.                Assist parents, caregivers, and FIRST staff in identifying gaps, barriers, and/or issues that interfere with children’s healthy development and readiness to learn; and assist them in identifying strategies, programs and services that can be of support to families.

 5.                Work collaboratively with the district staff: administrators, principals, and partners in the surrounding community to leverage resources and inform, outreach and engage families and their children in programs and services relevant to them.   

 6.                Through a collaborative approach with FIRST 5 funded and non-funded partners, leverage resources and meeting space to provide additional opportunities for families, including but not limited to, KidConnections, CalFresh, Second Harvest Food Bank, Healthier Kids Foundation, Certified Application Assistors, etc

 7.                Inform the community partners and the FIRST 5 Commission, through evaluation and data, of the gaps, barriers, and/or other obstacles families are experiencing in accessing resources, information and services within the focus areas.

 8.                Develop and submit a Gen2Gen, Associate Community Worker/Volunteer incentive plan, for approval by FIRST 5. At minimum, the plan should include a summary of the purpose, process and intended outcomes of the incentive plan. 

 9.                Understand the concepts of risk and protective factors in families and communities and learn ways in which building protective factors can help to lessen risks for families in the community.

 10.             Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities and resources.

 11.             Assist and support the coordination, mentoring, and professional development of Associate Community Workers, Gen2Gen, and community volunteers.

 12.             Works closely with FIRST 5 and FRC staff to develop and ensure utilization of program evaluation and assessment processes and tools, prepares and analyzes the results of parent surveys and participates in other program needs assessment activities, as appropriate.

 13.             Assist FRC staff to engage and provide training, support, coaching, and technical assistance to licensed family child care providers through the SEEDS Family Child Care Provider program and the FRC. Collaborate with the family child care providers to engage the families and children they serve to access FRC programs and services.

14.             Participate in Medi-Cal Administrative Activities (MAA) tasks, and complete and submit appropriate reports.

 15.             Works closely with staff in the development and adherence of appropriate FRC policies and procedures to ensure it is a high quality environment that meets the developmental needs of children, and emerging needs and interests of families, family child care providers and the community.

 16.             Must be able to work a flexible schedule to coordinate and provide services and activities for families during non-traditional hours which includes day, evening, weekend, and holiday hours, and school holidays, as appropriate.

 17.             Work closely and support Community Advisory Committee to ensure families, family child care providers, volunteers, and community members have a voice and an active leadership role in FRC program planning, implementation, and service delivery.

 Knowledge, Skills and Abilities:

●                 Must be able to read, write, speak, and understand the English language; bilingual preferred,

●                 Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds,

●                 Knowledgeable about local community resources,

●                 Demonstrate strong coordination, organizational, and time management skills,

●                 Maintain a professional and confidential work environment,

●                 Knowledge of child development and behavior,

●                 Ability to plan, organize, prioritize, and multi-task,

●                 Serve effectively as a member of a team internally and externally,

●                 Communicate effectively verbally and in writing,

●                 Experience working with community members from diverse ethnic, social, and economic backgrounds, with the ability to be culturally sensitive and appropriate,

●                 Be flexible, proactive, adaptable, and able to work in a fast-paced and changing environment,

●                 Knowledge of modern office methods and practices, including filing systems, presentations, business correspondence, and report writing, and

●                 Knowledge of computer programs and internet (i.e., Microsoft Word, Outlook, Power Point, Excel).

 Academic and Experience Qualifications:

 ●                 Bachelor's degree from an accredited educational institution with major course work in child development, health sciences, social services, public administration, psychology, or a related field or equivalent experience, training and competence in early care and education is a plus, and

●                 Three years of job-related experience with demonstrated competence in early childhood, family support, and school readiness programs and services; knowledge of culturally diverse populations and their needs;

●                 At least two years of management experience

 Other Qualifications:

●                 Must be at least 18 years of age,

●                 Must be a U.S. citizen or lawful permanent resident,

●                 Clearance of fingerprint background check,

●                 Must have valid TB (Tuberculosis) screening, and

●                 Applicants must be able to work a flexible schedule (i.e. late nights & weekends) with support from direct program manager.

 Physical, Emotional and Intellectual Demands:

●                 Fast paced, diverse and dynamic environment,

●                 The work is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials (i.e., easels, flip charts, refreshments, brochures, chairs, tables),

●                 Must be able to report to service site on a regular and reliable basis,

●                 Able to travel between sites and to offsite events throughout the county, as appropriate

●                 The employee must occasionally lift and/or move up to 25 pounds. 

●                 Works inside & outside including motor vehicle travel between sites.


  To Apply: Please submit resume to or via fax to 408-944-0276 attn: HR

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.